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CECILE JOURNAL_ADR

THE LAVENDER BLUE PAPERIE
PROCESSING, DELIVERY & RETURNS

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PROCESSING TIME - the time required to prepare your order for dispatch. Processing times vary depending on the item/s selected. The Processing Time can be found in the product description box for each item. If your item is required urgently please advise as soon as possible. 

DELIVERY TIME- delivery is via Royal Mail TRACKED unless otherwise stated. This information can be found in the item description box for each individual item. Royal Mail First Class delivery times can vary considerably. If you have concerns about delivery times and require your item/s to be delivered urgently and by a certain date, please advise ASAP.

The Guaranteed Scheduled Delivery option will guarantee the delivery of your item by your required date.  

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DELIVERY - currently items are posted Tracked 24 or Tracked 48 - this information can be found in the description box for each individual item.

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POSTING DIRECT TO RECIPIENT - if you would like your item posted direct to recipient please make sure you leave the appropriate postal address and be sure to leave a note on the order form as this may influence the way your item is packaged. 

PERSONALIZATION - currently there is no additional charge for an item to be personalized for you with your own choice of wording. 

  • Please leave the EXACT wording you require for the front/inside of the card etc

  • check through the wording you require carefully. 

MATERIAL GOODS

  • Card and Paper Stock is acid and lignin free and is FSC Certified

  •  'Brocanterie' items ie Art Journals, Ephemera and vintage pieces by their nature are 'aged' or show natural signs of aging and are non refundable

  • Flowers are made from renewable resources - are acid and lignin free and ethically sourced.

  • Flowers and ribbons, due to their individual nature can vary in shade and style from the images shown. All images are representative, as far as possible, to the item you will receive, however items individually made to order can vary slightly from the images shown .

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RETURNS & REFUNDS
Personalized items are made to order especially for you.  Most are made to your specifications and due to their custom nature are non refundable.  

However where a refund has been offered in respect of an order the item should be returned and received by  The Lavender Blue Paperie  within 4 weeks of the original purchase date. In this instance You would then be refunded the item price MINUS the original postage costs.

Please note that The Lavender Blue Paperie are not responsible for return shipping costs.

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RETURNS ARE NOT OFFERED ON THE FOLLOWING ITEMS: 

  • Customized or Personalized orders  

  • Perishable goods ie food/ flowers etc 

  • Digital Downloads

  • Items On Sale

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